Refund & Cancellation Policy

This policy explains how cancellations and refunds work for dtcpilot subscriptions sold by BPI VENTURES GLOBAL – FZCO. It forms part of our Terms of Service. Fees, currency and billing interval are those set out in the order form or subscription plan agreed at signup (your "Plan").

1. No lock-in

dtcpilot subscriptions have no lock-in contracts. You can cancel at any time, unless your order form expressly states a fixed commitment term, in which case that term applies.

2. How to cancel

• Account owners can cancel from the billing settings in the app, or by emailing support@dtcpilot.io from the account owner's email address.
• Cancellation stops the next renewal. Your subscription stays active, and you keep access to paid modules, until the end of the current billing period.
• To avoid being charged for the next period, cancel before your renewal date. We confirm every cancellation by email.

3. Refunds

• First subscription payment: if you are not satisfied, you may request a full refund of your first subscription payment within 14 days of that payment.
• Renewals: renewal payments are generally non-refundable, and we do not refund partial billing periods after cancellation. If you forgot to cancel and have not used the Service since the renewal, contact us within 7 days of the renewal charge and we will review your request in good faith.
• Usage-based charges (for example generation or rendering credits consumed) are non-refundable once used.
• Billing errors: if we charged you in error (for example a duplicate charge or an incorrect amount), we will refund the incorrect amount in full.
• Service failure: if a material, sustained failure of the Service is caused by us and we cannot fix it within a reasonable time, you may cancel and receive a pro-rata refund of prepaid fees for the unused part of the billing period.

4. How refunds are paid

Approved refunds are returned to the original payment method within 5–10 business days of approval. Depending on your bank or card issuer, it may take longer for the funds to appear. Refunds are made in the currency of the original charge.

5. Downgrades and plan changes

Upgrades take effect immediately and may be charged pro rata for the rest of the billing period. Downgrades and module removals take effect at the next renewal and do not create a refund for the current period.

6. Chargebacks

If you believe a charge is wrong, please contact us first at support@dtcpilot.io so we can resolve it quickly. We may suspend an account while a payment dispute is open.

7. Your data after cancellation

After your subscription ends you can export your data for 30 days. After that period we may delete it, as described in our Terms of Service and Privacy Policy.

8. Contact

To cancel, request a refund or ask a billing question, email support@dtcpilot.io. We respond within one business day.